Sleep timeline dropped REM, light and deep categories

[Kgoz63]

My timeline for five days now has only shown Awake Restless Asleep.  I pay premium.  Where is awake, light, REM and deep sleep timeline?  How do I get it back?

[RiekoC]

Hello @Kgoz63 

This help page has the recommended troubleshooting steps to try when you only see a basic sleep log instead of the detailed one with sleep stages: Why aren't my sleep stages showing (<-- click link).

Also check that your heart rate sensor (green light on the back of the Charge 5) is working. You should see the light when you place your finger across the back of the Charge 5 and then lift your finger.

[Kgoz63]

If the green light didn't come on, how do you fix it?

[RiekoC · Accepted solution]

Hello @Kgoz63 

The first thing to check is the Settings tile on your Charge 5 to make sure Heart Rate is enabled

• Swipe down from the clock face until you get to the Settings tile (last one) and tap on it
• Swipe up until you see Heart rate and confirm that it is turned on. If not, tap on it to turn it on. This should turn on the green light on the back of the device.

Please let us know if this fixed your heart rate sensor.

[Kgoz63]

It worked. Thank you

[RiekoC]

Hello @Kgoz63 

Thank you for letting us know that you were able to turn your Heart rate sensor back on and it's working.

[Muzical1]

I have done this several times and nothing since dec 7

[RiekoC]

Hello @Muzical1 

I saw that you posted about your sleep data on 14 Nov 2024 and I responded to you. However, you never replied.

When you say "I've done this several times and nothing since dec 7", do you mean you've tried to turn on your heart rate sensor (green light) from the Settings tile on your Charge 5? Is there no green light on the back of your Charge 5?

[Muzical1]

Yes I have a green light, I've reset, un-installed, reinstalled changed .y initial sleep position but it was working g fine till dec 7th and no stages since then, just the basic "asleep, sleep"

Sorry i didn't respond, must have missed it!

[RiekoC]

Hello @Muzical1 

No problem about missing the other reply. It happens to all of us.

Since you're only seeing the basic sleep graph - Asleep, Awake, Restless, it might be worth trying to delete the sleep log and manually adding your sleep in the app. I've had times when I've gotten the basic sleep graph. When I deleted the sleep log in the app and manually entered my sleep, the app updated my sleep data. It gave me my sleep score and sleep stages graphs. This indicates to me that my device was properly tracking my sleep, but the algorithms weren't calculating correctly.

Let us know if you try manually adding your sleep and what results you see.