Step count on Fitbit different to that on app

[Dtthe]

My Fitbit says I have done 12495 steps today but the app says I gave done 12167. Even after sync. Why? 

[DavideFitbit · Accepted solution]

Hi, welcome to the Fitbit Community forums, @Dtthe. 

Thanks you for sharing that you experienced this inconvenience with your Charge 5 and the number of steps. 

Let me know if you're having a similar problem with any other stat, like calories, active zone minutes etc. It could be related to a syncing problem, so please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems. 

I'll be around.