Step counter

[NightLycaN]

Hi All,

I am facing with wrong step counting.GPS is on) 

Maybe this forum will help me to find a proper solution.

Thanks 

[JohnnyRow]

Need more specifics.

[NightLycaN]

Hello Johnny,

Therefor i am asking this forum. Maybe someone already looked at it and find a solution.. 

[Rich_Laue · Accepted solution]

@NightLycaN as @JohnnyRow requests. We need more info. 

While on a walk, have you counted the steps taken? 

A couple of thoughts 

GPS will only be on when taking a walk, run, hike, bike, or outdoor workout. 

Step counting should be the most accurate durring walk and run. 

Question, when is the step count off? And in what direction? 

[NightLycaN]

but what about accuracy?
if I am comparing with my Iphone step counter there is Data discrepancy of 2000 steps  approximately 

[Rich_Laue]

Discrepancy of 2000 steps, in what direction? 

Is the phone always with you? 

Is the phone in your pocket at all times? 

During a walk, have you counted the steps taken? I count every left step and times two. 

Keep track, with a speadshhet for a month or several months. Then compare. 

[Abssie]

Hi I'm having same issue as purchased charge 5 today and affer setting up shows I took 128 steps as walkin downstairs Any tips to amend this?

[Abssie]

HONESTLY,  this isn't good experience for me as new to Fitbit as already having issues and not even been 24HRS and support chat seem no help. I do understand it maybe unusual case bur surely we not The only one experiencing this. ALSO not allowing  to add device pin!!!!!!