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Step reset at midnight charge 5

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‎01-21-2022 14:08

‎01-21-2022 14:08

I’ve tried all the fixes. Plug in hold the button attach to tracker. Nothing. 

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3 REPLIES 3

‎01-21-2022 14:17

‎01-21-2022 14:17

Hi @jacrowley4114  all Fitbit devices reset to zero at midnight, whatever your time zone may be. If it's not resetting, then sync a few times.

Stepping in the U.S.A. since September 2013. Android 14

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‎01-21-2022 14:23

In response to Odyssey13

‎01-21-2022 14:23

I know they reset. It has every night until last night. I have over 20k steps for yesterday and 1500 for today. I followed the hard reset instructions and never got the smiley reset confirmation.

Sent from my iPhone
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‎01-21-2022 14:35

In response to jacrowley4114

‎01-21-2022 14:35

get with support - chat or phone is said to be best. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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