Steps decreasing after syncing Charge 5

[Mkam2]

Hello, i just got my fitbit and after a long walk of total 10000 steps which was showing in the watch but after I synced it with my phone the steps decreased to 9200 and this is happening now every time i sync my phone with the watch I’m not using any activity option and I tried everything updating, restart, unpair the phone and repair, disconnect and deleting the app then reconnect same issue please help!! 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Mkam2.  

Thank you for sharing all this information regarding the inconvenience that you've been experiencing with your Charge 5 and the troubleshooting steps that you've tried. 

So far, I haven't seen other users reporting this exact problem, but in this case, since you already tried all the basic troubleshooting steps like the restart and unpair the phone and repair, I recommend that you get in touch with the Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

In the meantime, please try to: 

• Log out from the Fitbit app
• Clear cache and cookies for the Fitbit app on your phone's settings
• Restart your phone
• Log back in to check if the information is shown correctly

In addition, make sure to keep the Fitbit app and the firmware version of your Charge 5 updated to the latest version available. 

I'll be around.