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Tab broke off

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‎10-06-2022 11:43

‎10-06-2022 11:43

So like a clutch I fell down on a wet floor my fit bit flew off. It broke the little tab off that holds the band on. I contacted fit bit and they keep replying I need a new band. I don’t need a new band the tab broke off that holds the band. Then they told me to send photos and when I do that I get a reply they don’t accept emails. I give up!

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‎10-06-2022 11:53

‎10-06-2022 11:53

Hi @JustMeAnnmarie  accidental damage isn't covered by warranty - click to see warranty information. What the Charge 4 people do is buy a "protective cover band" from Amazon which covers the entire pebble and eliminating the need for the tabs. You could check with the credit card company used to purchase your Charge 5 and they often have a warranty or insurance on purchased items.

Stepping in the U.S.A. since September 2013. Android 14

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