Tap not sensitive enough Charge 5

[HHM82]

Does anyone else notice that the tap on the Charge 5 is not very sensitive? Can this be adjusted? I feel like I am pounding on the watch to get it to turn on or to turn off an alarm or whatever. I miss the button from the Charge 4!

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @HHM82. 

Thank you for sharing this information about what you've been experiencing with the Charge 5. 

Unfortunately there is no option to increase the sensitivity of the screen when you tap it for the moment. I would recommend that you post this idea in the Feature Suggestion board of the Community, since this section is regularly monitored by the team of developers. Make sure to post your idea including as many details as possible. 

If you feel the screen is not working properly, I also recommend that you complete a restart procedure using the charging cable, as described here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

This has been useful for other users experiencing any type of display issues. 

I'll be around. 

[antodi]

Hey! I've also noticed this issue. This is my first Fitbit watch so I was not sure what to expect. But I was definitely surprised by the lack of sensitivity for the tap feature.

[DavideFitbit]

@antodi Thank you for your reply and for sharing your feedback about this as well. 

If you already tried the restart procedure and you feel the touchscreen feature is not working properly or that it's affecting the daily use of any features, I do recommend that you get in touch with the Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Thank you again for taking the time to share your feedback about this. 

Have a great day. 

[Rich_Laue]

Pounding will only defeat the idea of a touch screen. 

The tap should be the same type of touch when typing on the cell phone. 

The problem is that any movement while the finger is touching the screen is a swipe, not a touch. 

[Guitarplayer]

same on my lux

[DavideFitbit]

Thank you for sharing your feedback about the sensitivity as well, @Guitarplayer. 

Have a good day.