Telling wrong time and not syncing

[Ives-styman]

Hi There, I've researched my fit bits issue with displaying the wrong time for hours on the internet & still can't fix it. This is my 3rd Fitbit I've had & always managed to resolve things like this but not this time. I'm very disappointed with this, I also purchased the charge 5 as I wanted to make payments from it but that doesn't work either unless I were to open up a Santander account or one I've never heard of. Very disappointed with this product. 

[SteveH · Accepted solution]

The time should sort itself out once you get it syncing again as it resets the time each time it syncs.

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Doris-ng]

After restart the phone + forget Fitbit in Bluetooth + unpaid the device, my phone could not recognise my Fitbit Charge5 anymore.....

[Dora.burgess3]

Hello how are you doing