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Terrible app update.

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‎10-03-2023 15:43

‎10-03-2023 15:43

What a terrible update... not a nice look no colours , less data avaliable and no battery percentage available, after being here since the charge 2 it's looking like a change of brand for me and I've been looking forward to the charge 6 coming out but the app has spoilt it. 

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18 REPLIES 18

‎10-03-2023 15:53

‎10-03-2023 15:53

Agree!   This is so frustrating - can't log food, can't see what I NEED to see!   How do we get rid of the upgrade and return to the previous log app?

I HATE this - I am unable to use the device for the reasons I BOUGHT it!   ARG!!!

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‎10-03-2023 16:15

‎10-03-2023 16:15

I noticed that it actually does kind of give you the ability to edit distance in swims, but for some stupid reason it only allows you to use mile units, so you've got to calculate exactly how far you swam in miles down to the hundredths place. Even then it's often not quite right, showing your yard distance being off by like 0.1. It will also futz up your lap counts such that it gives a count that is impossible given a known distance and pool length. Even more bizarre, if you have two swims back to back because you stopped and took a break, altering the distance of one will keep changing the distance of the other and vice versa.

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‎10-03-2023 16:32

‎10-03-2023 16:32

I agree what a terrible app how do I get the old app back they should of gave a choice which app you wanted 

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‎10-03-2023 17:29

In response to jetmech84

‎10-03-2023 17:29

I agree. I don’t like the update and I’m upset. 

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‎10-03-2023 17:30

‎10-03-2023 17:30

I hope they see our comments!  I don’t like the update. I want the old one back!

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‎10-03-2023 17:30

‎10-03-2023 17:30

I agree.  So disappointing.

 

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‎10-03-2023 18:51

In response to KeJoGu

‎10-03-2023 18:51

I wrote a long complaint to them. 

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‎10-03-2023 21:44

‎10-03-2023 21:44

I've been a fitbit user since 2014. I just bought the Charge 5 last week. I don't like the new app that kicked in a week after I bought it. The app has been slowly going down hill and losing features. I've been very loyal, but I think I'm done when my latest fitbit dies, which usually happens after about two years. Disappointed. 

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‎10-03-2023 23:39

In response to kgrl

‎10-03-2023 23:39

I agree, I've had my charge 5 since it came out and when it dies (which will be soon because its pushing 3 years) I will definitely be getting a different brand .

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‎10-04-2023 10:26

‎10-04-2023 10:26

Jazmo73, this is spot on.. I am SOOO disappointed in the new app.. the biggest issue is finding the darned battery percentage. I was going to get a fitbit for my wife but not now. what a huge step backwards.

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‎10-04-2023 23:15

‎10-04-2023 23:15

Could not agree more. Absolute Useless and annoying

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‎10-05-2023 00:28

‎10-05-2023 00:28

I'm also very disappointed with the new app. It is frustrating less than the previous.

Please let me go back to the old app, please!

 

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‎10-05-2023 05:51

In response to PaulDC

‎10-05-2023 05:51

I want it back too!

Sent from Lili's iPhone
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‎10-05-2023 09:32

In response to dboat

‎10-05-2023 09:32

This is what happens when the teams who design and build the app, aren't actually using it themselves.

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‎10-05-2023 12:08

‎10-05-2023 12:08

Why would they take away functionality? Is this just like a bid to get us to buy the premium? Take away things we're used to having? It really sucks

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‎10-06-2023 11:56

‎10-06-2023 11:56

I agree. I messaged Fitbit about my dislike of the new look/app and their reply was basically "New things take a bit to get used to". Which is true to some degree, however I've been a fitbit premium user since 2014 and the app keeps getting worse with fun features disappearing. I'm about done here. 

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‎10-06-2023 11:57

In response to Cattwmn

‎10-06-2023 11:57

Most features are still there, but harder to find. More scrolling and clicking. I hate it.

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‎10-06-2023 13:42

‎10-06-2023 13:42

I can't edit Activities anymore - they've made the box on the app readonly so a Workout can't be updated to a more specific exercise type afterwards.  This makes it considerably worse than the correctly functioning previous update - are fitbit going to rollback until the problems are fixed?  Amazing when I tried to leave a detailed post showing the problem with screengrabs it was automatically marked as spam!  What a way to treat customers!

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