I would have posted this on the Product Feedback board but you cannot currently accept the Product Feedback Policy. (I've tried Safari & Chrome on my phone MacBook, deleted cookies and tried incognito mode with no success)
This is the user journey that the link on https://myhelp.fitbit.com/s/support?language=en_US&co=MT took me on yesterday:
1. I click Live Chat
2. I select Orders
3. I select In-warranty Replacement Order
4. I select the only option, Visit the page below https://support.google.com/fitbit/contact/order_status_inquiries_chat_form
5. I fill in the form
6. I start the chat
7. I get told the following:
Hi! I see you're contacting us about your Fitbit device. As much as I want to help you with your concern, however, this case is out of my scope.
Today I get to step 7 and get told that I need to select "All other devices" in step 2 (Very counter-intuitive).
I then get told that Malta is not considered to be a part of Europe by the carrier so I should expect a longer delivery time, 7-10 days instead of 2-5. This information is not on the website and I have now wasted roughly 2 hours of my life trying to sort this mess out.
On top of that, five days with no updates is not enough for you to start the process of finding the issue or send another replacement so I will now likely not get my replacement before I leave the country before the holidays.
