Unable to select the Health metrics tile

[BeMango]

Why can’t I see/access  the health metrics tile? Is it only available with ECG function?

thanks 

Moderator Edit: Clarified subject

[Wibby]

It should be there automatically.  But, it could depend on where you're based.  If you scroll down to the end of this page, it has a list of countries where it's available.  Please check if yours is there.  If it is, but you don't see the tile, you should come back and ask for help again.

SpO2, Heart Rate Variability | Fitbit Technology

[BeMango]

Hi

I am in Australia so it should be available, so how can I get it?

Thanks
Barbara

[N8teGee]

Hi @BeMango.

First which mobile device are you using? If it's Android I would recommend clearing the cache for the Fitbit app. If that doesn't work (and also for iOS) I would then recommend logging out and back into the Fitbit app to see if the health metrics tile is now showing. Failing that, try uninstalling and re-installing the Fitbit app. 

[Giampi71]

@BeMango everything ok with what @N8teGee said. However if you use Android 7 or less don't uninstall the app as you would never be able to install it again.

[N8teGee]

@Giampi71 Yes excellent point, and one I had forgotten all about.

Thanks for the reminder/warning. 

[ReadOnly]

Hi, 

I have the same issue as the OP. 
I removed the Fitbit app, restarted my iPhone and reinstalled the Fitbit app. The health metrics title is still not there. 

What else can I do?

[BeMango]

Is it necessary to download the sp02 app for the charge 5 ?


Barbara

[Wibby]

It should be there automatically if you're in a country that has it.  You can also check by, tapping on your picture in the app, then going to your Charge 5 page and choosing apps.  If it's available it should be there and you can tap on Install to get it.  If it isn't there, you should check if you need to do any updates to your device. They would show up on your device page.

I hope that helps a bit.