help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unit flat dead

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2023 11:34

‎07-04-2023 11:34

Charge 5. Is dead. Have tried all the fixes and it remains dead. Won’t charge, won’t reset.  No screen image at all.  FB page on my phone shows it will not sync. 
This is a replacement unit for my previous Charge 5 that had same symptoms. It was replaced under warranty. No idea if FB will send a third unit. Who knows. They make it just about impossible to talk to someone, let alone someone with decision making authority. 

Best Answer
1 REPLY 1

‎07-05-2023 03:44

‎07-05-2023 03:44

Welcome to the Fitbit community, @Gmcv!

Sad to hear about your experiences with Charge 5 so far. As long as your device is within Fitbit's warranty period you most likely will get another exchange. If your out of luck calling Fitbit support, please give it a try via Twitter as quite a few users have reported that this a good option to get in contact:

Fitbit Support Contact 

Fitbit Support (@FitbitSupport) / Twitter 

I'll keep my fingers crossed

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes