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Unresponsive Charge 5

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‎12-16-2024 02:03 - last edited on ‎12-17-2024 09:47 by Fitbit Moderator

‎12-16-2024 02:03 - last edited on ‎12-17-2024 09:47 by Fitbit Moderator

I bought my Fitbit charge 5 in May 2023. The screen is completely unresponsive and the battery is empty within less than a day. Tried to reset many times and tried several clock screens, but nothing seems to solve the problem.


Moderator Edit: Clarified subject.

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‎12-17-2024 03:26

‎12-17-2024 03:26

Hi there, @kathleen3k. It's nice to see you around the Fitbit Community Forums. Thanks for your time in troubleshooting the issue with your Charge 5 before posting here. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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