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Unresponsive Charge 5

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‎11-30-2023 11:56

‎11-30-2023 11:56

My Charge 5 is unresponsive. A hard start does not remove the black screen. There is no response to charging, the app indicates a previous 65% charge. Bluetooth cannot locate the Charge 5. There are no lights on the back. This happened after I went swimming. It is less than a year old.

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2 REPLIES 2

‎12-01-2023 13:38

‎12-01-2023 13:38

Hello @TippyLake 

Sorry to see that your Charge 5 is unresponsive. 

Since you don't see any lights on the back, that indicates to me that your device is no longer working. You should contact Fitbit support (<-- click link) to see what are your warranty options since your Charge 5 is less than a year old. 

Rieko | N California USA MBG PE

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‎12-01-2023 15:15

In response to RiekoC

‎12-01-2023 15:15

Thank you for your response and the Fitbit support link. Contacting them
will be my next step.

Tippy Lake
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