Weak vibration Charge 5

[3523]

I got this Fitbit yesterday. It is really nice but when I get a text the short vibration is really weak and most of the time I don't feel it. Not good. I even have the vibration setting on Strong. Phone call vibrations are strong though.
What to do?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @3523. 

Thank you for sharing that you've been experiencing this issue with your Charge 5.  

Currently there's no way to adjust only the vibration for text messages, besides the settings you mentioned earlier (Normal and Strong). Before considering other options, could you please check if you're experiencing the same behavior with the vibration after restarting your device using the charging cable? You can follow the steps listed here. 

I'll be around. 

[3523]

Hi. I tried your suggestions but they didn’t work. Appreciate your help. I sent the watch back.

thanks,

Ed

[DavideFitbit]

@3523 You're welcome, and thank you for sharing this update. 

I'm sorry to see that you had to return your watch due to this inconvenience.

Thank you for sharing your feedback and comments.