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Why am I missing chunks of my sleep data when I export my data from the fitbit dashboard????

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‎12-29-2023 04:36

‎12-29-2023 04:36

I went to download my fitbit data for the months of September, October and November only to find that large chunks of my sleep data are missing.

For example: I'm missing the 4th and 5th of September, then everything after the 19th September. 

It's even worse from October, with the 1st to the 9th missing, and everything after the 24th missing.

I wear my watch all the time.

I've tried uninstalling and reinstalling the fitbit app on my phone. I then synced my phone then tried redownloading the data files on the website, but the same data is still missing.

This is really annoying. How do I get my data?

 

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‎12-29-2023 23:10

‎12-29-2023 23:10

Is anyone here to help please?

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