help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why does my Fitbit erase data midway through the day?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2022 10:24

‎02-24-2022 10:24

Hi!  It's happened a few times.  

Midway through the day I look at my fitbit and the steps, etc have erased and started over.  It's frustrating because I then don't make my goal for the day.  

Best Answer
0 Votes
1 REPLY 1

‎02-25-2022 08:36 - edited ‎02-25-2022 08:38

‎02-25-2022 08:36 - edited ‎02-25-2022 08:38

Hi, welcome to the Fitbit Community forums, @Sydney101. 

 

Thank you for sharing all this information about the problem you're experiencing with your Charge 5. 

 

The steps should only be erased at midnight. Before considering other options, could you please confirm if you already tried the restart procedure as described in this article (using the charging cable)?  

 

In addition, please make sure that you've set up the correct time zone in your account settings, as this has been useful for other users experiencing something similar. 

 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes