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Will it fully charge?

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‎01-08-2023 12:38

‎01-08-2023 12:38

My charge 5 WILL NOT  charge to 100%. I contacted customer support and the answer from there was to make sure I charge the watch to 100% and then monitor for 24 hrs and report back.. I’ve left it on charge all day before and it will not charge higher that 99%. Anyone else having this problem? 
and yes it’s updated restarted app deleted and reinstalled and every other item in the “helpful “ articles 

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‎01-08-2023 12:42

‎01-08-2023 12:42

Hi @Jennylea  way back when this happened to a few of us on the forums (various style Fitbits) we would unplug it at 99% and wait a half hour or so and plug it back in. Usually it would get to the 100% mark shortly after. Why not try that and see if it works for you. It can't hurt.

Stepping in the U.S.A. since September 2013. Android 14

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