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Will not Swipe

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‎01-30-2023 03:19

‎01-30-2023 03:19

Just purchased a Charge 5 yesterday, went the setup and software update and it will not swipe.

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‎01-31-2023 03:24 - last edited on ‎08-30-2024 10:44 by Fitbit Moderator

‎01-31-2023 03:24 - last edited on ‎08-30-2024 10:44 by Fitbit Moderator

@wheez01 Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working as expected. I'd suggest restarting your device as a first step by following these instructions:

1.) Connect your device to the charging cable which has to be connected to a power source.
2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).
3.) Wait 10 seconds or until the Fitbit logo appears.

If this doesn't work for you, please contact Fitbit support to get further assistance:

Fitbit Support Contact 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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