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Will unsynced data be restored?

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‎02-07-2023 06:41

‎02-07-2023 06:41

Will the sleep data collected during fitbit's outage the last 2 days be restored and viewable in the app after the issue resolves, or will we never see that data? 

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‎02-07-2023 06:56

‎02-07-2023 06:56

Hello @Jessieblee and welcome to the Community.  I got service back yesterday before I lost it again today.  All of my data from the "down" time was there.  Just be patient and don't do any kind of troubleshooting on your own like un-pairing your Charge 5.  You will lose data if you do that.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎02-07-2023 06:56

‎02-07-2023 06:56

Hello @Jessieblee and welcome to the Community.  I got service back yesterday before I lost it again today.  All of my data from the "down" time was there.  Just be patient and don't do any kind of troubleshooting on your own like un-pairing your Charge 5.  You will lose data if you do that.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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0 Votes

‎02-07-2023 07:00

‎02-07-2023 07:00

Some of my data restored but today synch is almost impossible and sleep scores not recorded for second day in a row. Husbands charge 5 is the same...

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