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Won't install update Charge 5

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‎07-10-2023 19:28 - last edited on ‎07-16-2023 06:33 by Moderator Alum

‎07-10-2023 19:28 - last edited on ‎07-16-2023 06:33 by Moderator Alum

Bluetooth works just fine, can change clocks no problem, can download firmware update and it will restart watch but then won't connect again to install. Do I just get the hammer out and put this where it belongs? Or does someone have a good method to get this to work?

 

Moderator edit: word choice 

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‎07-16-2023 06:32 - last edited on ‎07-24-2023 08:06 by Fitbit Moderator

‎07-16-2023 06:32 - last edited on ‎07-24-2023 08:06 by Fitbit Moderator

Hi, thank you for sharing this information about the problem you've been experiencing with your Charge 5, @FItbitRunner868. 

If you haven't done so already, please make sure that you've tried the steps shared in this article about solving problems during the firmware update. Let me know if you continue to experience the same issue after these recommendations. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti

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‎07-16-2023 06:32 - last edited on ‎07-24-2023 08:06 by Fitbit Moderator

‎07-16-2023 06:32 - last edited on ‎07-24-2023 08:06 by Fitbit Moderator

Hi, thank you for sharing this information about the problem you've been experiencing with your Charge 5, @FItbitRunner868. 

If you haven't done so already, please make sure that you've tried the steps shared in this article about solving problems during the firmware update. Let me know if you continue to experience the same issue after these recommendations. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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