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Won't sync or collect data

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‎07-28-2023 13:23

‎07-28-2023 13:23

Charge 5 is working on my wrist, app is on, blue tooth is on.. But no date is going to the app, and I'm not receiving my usual messages to my watch etc. It's basically not been syncing anything since Tuesday. My watch is showing my steps and HR but no sleep data and the info on my app is not there. Any ideas?

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‎07-28-2023 13:26

‎07-28-2023 13:26

I am having the same problem today.

 

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‎07-29-2023 12:30

‎07-29-2023 12:30

Hello & welcome @Gemmalemon & @earthchild528 

Sorry to see that you are both having syncing issues. 

There are detailed troubleshooting steps to try on this page: Why won't my Fitbit sync? Hopefully, this will work for you. 

 

Rieko | N California USA MBG PE

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‎07-30-2023 11:10

‎07-30-2023 11:10

My fitbit 5 isn't sync since I put it on Google  I don't want Google on my fitbit 5

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