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Wristband disconnecting from Charge 5

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Anyone else had problems w/band disconnecting from actual fittbit charge 5? It's happened several times no matter the band I put on it. Finally lost it! 😞

 

Moderator edit: clarified subject.

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Hi there., I'm wearing this fitbit watch as I'm involved in.  My group pays for everything and fitbit provides the watch .  I immediately h a d reaction to the rubber wristband.  Red, itchy, scaling skin. A friend bought me one of the cloth. And I tried to snap it onto the notch where it goes,  and one side, it will not snap in. So I'm unable to use it. Can you c replace the device so I can resume using it?

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