can't get any help from customer service

[danobu]

My 6 month old Charge 5 stopped working for no reason and won't charge or sync.  I chatted with a customer service person who had me try some things that did not work.  Then they told me to call customer service.  I called and after being put on hold repeatedly the woman told me that I would receive an email from Fitbit instructing me to take a photo of what my Fitbit looks like when it is supposed to be charging, with the case number in the photo.  I received the email and responded exactly as instructed.  Then I received another email saying I did not include the case number (not true).  I sent again, with the case number in the photo and also in the body of the email.  Then I received an email saying they no longer provide customer service over email.  I am so incredibly frustrated.  My whole family has owned Fitbits over the years, and they have lost us as customers.  Terrible product and worse customer service.

[Odyssey13]

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[dcolbert]

Finally spent another 39 minutes on chat line today reiterating be all of my conversations and their replies , pics etc. At the end promised to send a  new band. I am not holding my breathe...seems like a big hassle for a $79 product...my time and frustration should be worth more..but at this point it is strictly about the principle of being fair to consumer.