help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

charge 5 not working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-25-2022 16:19

‎02-25-2022 16:19

My Charge 5, which is only a few months old, stopped working yesterday.  The battery was not flat.  I cannot charge it.  I pressed the button on the charger 3 times - and the watch buzzed, but nothing else happened.  While on charge, the watch is getting warmer.  Before today, there were several times when the charge lasted less than a day.  Can anyone offer a solution, or should I take it back to be replaced?

Kind Regards

Peta

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-26-2022 05:43

‎02-26-2022 05:43

@PsychoPete I wouldn't put it on the charger if it is getting warm. It sounds like the device is defective/dying. You should reach out to Fitbit Support for further instruction/replacement.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎02-26-2022 05:43

‎02-26-2022 05:43

@PsychoPete I wouldn't put it on the charger if it is getting warm. It sounds like the device is defective/dying. You should reach out to Fitbit Support for further instruction/replacement.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer
0 Votes