08-09-2023 14:48
08-09-2023 14:48
I've been a Fitbit user since 2018. I'm currently using the Charge 5. My charge 5 turned itself off yesterday 8/8/23 and now I am unable to turn it back on. This is my second charger 5 in a year. I've tried pushing the button on my charger 3 times but it still doesn't turn on. What can I do?
08-09-2023 17:57 - edited 08-09-2023 17:57
08-09-2023 17:57 - edited 08-09-2023 17:57
Probably nothing, as it’s been bricked by the recent update. Read through the posts on this forum for more info.
08-10-2023 09:50
08-10-2023 09:50
Same issue here. I have had it for only 18 months and it has crashed and will only display the logo. Attempted many resets and no change. Support tells me too bad - too sad past 12 month warranty. Switched back to my 6 year old Charge 2. Charge 5 is trash and they don't stand behind their product. Save your money and buy a Garmin or Apple watch.
08-10-2023 10:27
08-10-2023 10:27
Seriously? That's it, game over for my Fitbit Charge 5? Same thing here, black screen, won't reset, Fitbit logo flashed up briefly then nothing.
08-10-2023 10:41
08-10-2023 10:41
Mine won’t turn on today either. I received mine as a Mothers Day gift this year so I’ve only had it for a few months. Tried the restart button but nothing happened. Not sure what to do now!
08-10-2023 11:22
08-10-2023 11:22
Mine died yesterday
black screen, unable to restart
red x :cross_mark: appeared temporarily
08-10-2023 16:58
08-10-2023 16:58
Yep, seriously.
08-10-2023 23:57
08-10-2023 23:57
Mine has done this only had it a couple of months . How do you restart, I can’t find a buttion
08-11-2023 04:30
08-11-2023 04:30
If they can crash them all on the same day, they can surely fix them as well. Frustrating!!!!!!
08-11-2023 07:52
08-11-2023 07:52
I know it’s hard to see. The button is on your the end of the charging cord that you would plug into a cube that goes into the outlet.
08-11-2023 13:52
08-11-2023 13:52
Hello @Sheilajcliffe
There is a small inset button on the USB end of the charging cable that came with your Charge 5. See picture below:
Rieko | N California USA MBG PE
08-11-2023 14:53
08-11-2023 14:53
This is so crazy, I got mine in February and I’m having the same issue. They’ve directed me to warranties, thank goodness I got a warranty plan this time smh. But still I had issues with my 4 which is why I got the 5
08-11-2023 15:28
08-11-2023 15:28
I just contacted support, my watch was under warranty so they will be sending a replacement.
08-12-2023 00:56
08-12-2023 00:56