charge 5 won't turn on

[mikeworks]

I've been a Fitbit user since 2018. I'm currently using the Charge 5. My charge 5 turned itself off yesterday 8/8/23 and now I am unable to turn it back on. This is my second charger 5 in a year. I've tried pushing the button on my charger 3 times but it still doesn't turn on. What can I do?

[stellafred]

Probably nothing, as it’s been bricked by the recent update. Read through the posts on this forum for more info.

[Tenorscott]

Same issue here. I have had it for only 18 months and it has crashed and will only display the logo. Attempted many resets and no change. Support tells me too bad - too sad past 12 month warranty. Switched back to my 6 year old Charge 2. Charge 5 is trash and they don't stand behind their product. Save your money and buy a Garmin or Apple watch.

[Symmetry]

Seriously? That's it, game over for my Fitbit Charge 5? Same thing here, black screen, won't reset, Fitbit logo flashed up briefly then nothing.

[babssell]

Mine won’t turn on today either. I received mine as a Mothers Day gift this year so I’ve only had it for a few months. Tried the restart button but nothing happened. Not sure what to do now! 

[AwesomeSj]

Mine died yesterday

black screen, unable to restart

red x :cross_mark: appeared temporarily 

[stellafred]

Yep, seriously.

[Sheilajcliffe]

Mine has done this only had it a couple of months . How do you restart, I can’t find a buttion

[youngbloodtypes]

If they can crash them all on the same day, they can surely fix them as well. Frustrating!!!!!!

[babssell]

I know it’s hard to see. The button is on your the end of the charging cord that you would plug into a cube that goes into the outlet. 

[RiekoC]

Hello @Sheilajcliffe 

There is a small inset button on the USB end of the charging cable that came with your Charge 5. See picture below: 

[moclaro]

This is so crazy, I got mine in February and I’m having the same issue. They’ve directed me to warranties, thank goodness I got a warranty plan this time smh. But still I had issues with my 4 which is why I got the 5

[babssell]

I just contacted support, my watch was under warranty so they will be sending a replacement. 

[Sheilajcliffe]

Mine is being replaced too !

Sent from my iPhone