daily reboot

[chilehead]

About 2 weeks ago when I was traveling in Iceland and Ireland my charge 5 started rebooting almost every day about noon, local time. I think it was attempting a firmware update as the message said something about an update, but the device still reports 188.58.

Now that I'm back in the States I haven't noticed this daily update/reboot, but unless I happen to notice the display or feel a vibration I probably wouldn't notice it unless I was tracking an activity.

I think it's trying to install the latest firmware, and failing, then trying again the next day. Not sure why it seems consistent at 12pm.

I don't have the battery draining problem that others have reported with the latest update.

[Talahthas]

Welcome back to the Fitbit community, @chilehead!

Sad to hear you're having issues with your Charge 5. As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

I'll keep my fingers crossed.