fitbit not tracking my excercise

[Tvonb]

my firbit did not track my excercise..!

why..?????

[Heather-S]

@Tvonb Hello and welcome. Can you elaborate?  Were you relying on it to auto-track an exercise?  Or did you start the exercise from the Charge 5 itself?

[Tvonb]

It was on auto excercise

[Heather-S]

@Tvonb What type of exercise? Just walking? You can check the settings in the app to adjust when the auto-track feature starts. So if you set it for a 10 minute walk, then it should automatically record the walk after 10 minutes of continuous movement. 

If you're doing something like lifting weights, I think it's much harder for the device to track because you aren't moving continually. 

[Tvonb]

Hi..i went cycling ..which i do often..
And it always tracks it.
Don't know why it didn't this time

[Heather-S · Accepted solution]

@Tvonb Probably just a glitch. But personally, I would just track it from the Exercise app on the watch to guarantee it gets tracked.

[Tvonb]

Thanks...😀

[Rich_Laue]

Have you checked the settings for the auto detect exercises? Cycling may have been turned off, or set to a larger time period. 

[Tvonb]

Nope ..its turned on