iPhone 11 won’t sync charge 5

[dhwell]

I tried all the suggestions. Charge 5 won’t sync or acknowledge iPhone fitbit app. 
charge 5 screen DOWNLOAD THE FITBIT MOBILE APP. It is downloaded. I tried all the suggestions turn blue tooth off then on. iPhone off and on. Delete data from fitbit on iPhone. But won’t actually Sync. Not now. Never. HELP

[SunsetRunner]

Same here but for Samsung since I got the android 13 update my charge 5 won't sync. Live chat are useless and just keep telling me to restart the watch and phone repeatedly. 

[charleskn]

@dhwell I am not an iPhone user, but try this:

• Log out of the ftibit app, and close the app
• In the iPhone app settings, clear the fitbit cache
• In the iPhone bluetooth settings, forget the fitbit
• Turn off bluetooth
• Relaunch the fitbit app and login
• Turn on bluetooth, but do NOT connect to the fitbit via the iPhonebluetooth settings
• Go back to the fitbit app to connect to the fitbit tracker.
• If this still doesn't work, it may be necessary to forget the tracker in your app settings, and then reconnect to your Charge 5 as a new device.

I hope this helps