help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

2 nd charge6 won't charge

‎07-09-2025 08:20

‎07-09-2025 08:20

My first charge 6 was replaced under warranty after it stopped charging.  Attaching the charge cable (I have 3) initially will show the battery % but does not charge and goes dead.  Now the replacement is doing the same.
Like I stated 3 cables, multiple charging (AC adapter, Computer USB)
The hard reset  (15 second button hold) the 3 quick button on charging cable, does nothing, just like the first.
Very disappointed, might need to look at a different product line.

Best Answer
0 Votes
1 REPLY 1

‎07-09-2025 08:34 - edited ‎07-09-2025 08:37

‎07-09-2025 08:34 - edited ‎07-09-2025 08:37

Hi @jcritchl and welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 6 is not charging. This is not the experience wanted for our customers, and I understand your feelings about this situation. 

Thank you for all the troubleshooting steps you tried. 

Could you please confirm if you verified if the pins on the device or charging cable are dirty? Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

I suggest you to restart your device trying this procedure: 

  • Unplug it, wait a second, and plug it back in. Repeat this process 3 times in an 8 seconds interval, and then wait 10 seconds until the device restarts.

 

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes