App not syncing with Charge 6.

[JudiTG]

Yesterday the app did not sync.  I force quit at least a dozen times.  I also attached my Charge 6 to the charger and pressed the button another dozen times.  Nothing worked.  This morning I uninstalled the app and reinstalled it and it still will not sync.  My Bluetooth is working fine with other apps, so what do I do now?

Moderator Edit: Clarified subject

[HorareyFitbit]

HI @JudiTG, welcome to our Community, is nice to have you here!

First of all thanks for all the previous steps you have tried by yourself, I will do my best to help you with this. 

You can please check if you have properly pair your Charge 6 like indicated in this article: How do I set up my Fitbit device?

Regarding the syncing situation read the steps provided in: How do Fitbit devices sync their data?

If the situation persists read then: Why won't my Fitbit device sync?

[JudiTG]

I have tried everything suggested and nothing has worked.  This is getting very frustrating.  I have had issues in the past, but nothingnthat lasted this long.

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The message I receive is "there is a problem with connecting."  What is the problem and what is causing it?

[DodgersFan]

Two days ago mine began doing the same. I also tried everything to no avail including uninstalling. Now the app simply will not sync with the Charge 6. Each time it says the same as yours, "There is a problem connecting." Super unsatisfactory. How this gets rectified will determine if I ever use another google product again as the tracker isn't even a year old. Furthermore, it will dictate what I say to others about it. There is product and service. Right now the product doesn't work proberly and I can't get service to help with it.

[DodgersFan]

Update: I just got off the phone with Fitbit/Google and I was directed to restart my watch as well. After doing this I was finally able to sync with the App. Surprisngly they answered within 30 seconds and after answering several indentity questions and issues then describing the issue it was fixed by doing the restart on the watch/Charge 6. Hopefully, it continues to work. My faith in the service has been restored. FYI, Google won't let me put the number on this board but you'll find it in the App under App support.

[JudiTG]

Thank you for the information. Now all I have to do is figure out how to
restart the watch.
I think I'll just call the number.
Thank you again.

[HorareyFitbit · Accepted solution]

Hi everyone!

@JudiTG Let me help you out, firstly I can recommend you to do the restart on the following way: How do I restart my Fitbit device?

If the situation continues I can recommend you to contact support by clicking the following link, there you will be able to describe your situation and then you will receive some recommended articles and after that you can select how you want to contact them. Support.

@DodgersFan I´m happy to hear thet our Support team was able to help you, we gladly invite you to keep interacting in our Community, now let me invite you to our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.