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Bank supported by Fitbit and Google Wallet. Still can't add bank card!

Just had to get a new bank card from the very same bank.  I had the old card installed in Google Wallet on my Charge 6.  I added the new card to Google Wallet and set as the default pay for contactless.  I deleted the old card from Wallet and my Charge 6.  When prompted to add the new card, it comes up in the available list, but it says unable to add card; contact the issuer.  I contacted the issuer.  There is no error between them and Wallet.  It is something on Fitbit's end.  Please fix this.  It is so frustrating, especially when it worked before.😭  There is no change in the financial institution, only the card is different.

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  • What errors are you seeing @Smgmggl 
  • When you contacted your banks support, what did they say? 
  • Is it a Fitbit issue, or a bank issue? 

As for your fellow fitbit user, fixing this? You will need to reach out to Fitbit, not us, the users. 

 

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