help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blank Screen

‎07-28-2025 17:35

‎07-28-2025 17:35

My screen was working first thing this morning, then about 2 hours later I went to check the time and my screen was black. It still vibrated when I pushed the side buttons.  It was at 80% charge, I thought I would try putting it on charge to see if that helped, it vibrated when I put it on charge, BUT the screen is still black.  Tried to reset and the app said it would send a code to the charge 6 (waste of time when I have a black screen).  Wondering if anyone else has had this issue.  Charge 6 was only purchased in March of this year.

Best Answer
1 REPLY 1

‎07-28-2025 17:53

‎07-28-2025 17:53

Hello @AmSamMum, welcome to the Fitbit Community! 

Thanks a lot for taking the time to explain this whole situation to us, all the steps you have done already are truly appreciated! 

To continue helping you, I'd like to recommend a few additional steps. Let's start with this:

  • Make sure to remove your Charge 6 from your phone's Bluetooth settings.

  • Turn off your Bluetooth signal.

  • From your Charge 6 settings, factory reset the device.

Please note that this process will delete all information from your device, meaning any unsynced data will be lost. I only recommend this option to exhaust all possibilities.

Once you've completed the process, try setting up your device again. How do I set up my Fitbit device?

Best Answer
0 Votes