Bought a new Charge 6 Fitbit and it has developed red lines and dashes.

[jenniferhaig1]

Hi, 

I bought my Fitbit on Thursday last week and today I have seen that my Fitbit has red lines on the screen and I have not dropped it or hit it anywhere. I tried resetting it and changing the screen but still shows the lines. What should I do? 

[Rich_Laue]

If a factory reset didn't solve the issue, you could contact support. 

How do i restart the Charge 6

[RiekoC]

Hello @jenniferhaig1 

That isn't normal behavior.

Since it sounds like you're probably within the return/exchange window, you might want to consider returning the Charge 6 to the place where you bought it for a replacement.