Can't Add My Charge 6 Tracker to My Fitbit App on My Android Phone

[BarnicklBill]

About a week ago, my Charge 6 unexpectedly quit syncing. During the troubleshooting process, I managed to unpair my device. Per the instructions of the Customer Support Chat Agent, I tried to re-add (pair) my tracker to my Android phone application. During that process, we verified that I have the latest Fitbit app, and that Bluetooth is turned on. I get an error message "Something Went Wrong...". Wonder if others are experiencing the same thing, or if anyone has something to try... my tracker is pretty much out of commission at the moment. (I have not received the Firmware update message..)

[RiekoC]

Hello @BarnicklBill 

There is a known issue on the Fitbit side that affects syncing for many Android users and some iOS users. The team is aware of the issue and has been working on fixing the problem.

If you look at the Charge 6 forums, you'll see several threads about this issue.

There was a recent update for the Android app to version 4.28.2 which was supposed to include the fix. However, many users reported that this version didn't fix the problem. I've tagged the Moderators in the threads to let them know. The Moderators have acknowledged that the issue wasn't fixed and have forwarded the information to the team.

At this point, there isn't any troubleshooting we can recommend since the issue is on the Fitbit side. Please consider finding one of the syncing issue threads and follow it. I expect the Moderators will reply in those threads with updates.

[Pac_man]

Unfortunately, I am in the same boat. Fitbit is now useless.  But I continue to wait for the fix and valid instructions on  how to proceed. I lost about 4 days from from this situation.

[BarnicklBill]

Pac-man... after being out of commission for 10 days, I finally added my Charge 6 and got it to pair. I restarted the device, restarted my phone, turned Wi-Fi off and on, Bluetooth off and on... everything I could think of. I also uninstalled and then re-loaded the latest Fitbit app. After about 10 tries, if finally paired and synced up. I don't think a fix announcement is forthcoming, so keep trying!  BarniklBill

[BarnicklBill · Accepted solution]

ReikoC... after being out of commission for 10 days, I am back in business! I uninstalled then reloaded the latest Fitbit app... then restarted my device, restarted my phone, turned W-Fi off and on, turned Bluetooth off and on... everything I could think off. After about 10 tries (really!), I got the device to pair. My advice to others is don't give up... thanks for taking the time to reply, update my situation!

[Pac_man]

Thank you for responding to my complaint. My fitbit Charge 6 actually
starting working yesterday 11/2. I had already downloaded the latest
version and I did everything I was advised to do, and then it just started
working after days of being stuck in the muck.

[RiekoC]

Hello @BarnicklBill & @Pac_man 

Thank you for letting us know that you were finally able to pair your Charge 6 to the Fitbit app after you updated to version 4.28.3.

Like everyone else, I sure hope that we don't see another widespread syncing/pairing issue like this again.

[Pac_man]

I agree. What an inconvenience.