help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 - App Display Issues

‎05-06-2025 18:24

‎05-06-2025 18:24

My App is not displaying 

  • distance,
  • calories
  • hourly activity 

also issues with logging activities such as runs when I start them on the App. 
Once again nothing but trouble with Fitbit I want to scream 

Best Answer
0 Votes
4 REPLIES 4

‎05-07-2025 14:30

‎05-07-2025 14:30

same for me.  Any word on why?

Best Answer
0 Votes

‎05-07-2025 23:28

In response to MomsGrand

‎05-07-2025 23:28

Unfortunately nothing from Fitbit, I am not holding my breath their product support is very poor. 

Best Answer
0 Votes

‎05-08-2025 05:10

In response to MomsGrand

‎05-08-2025 05:10

I contacted Fitbit on X and they suggested I reload the App. 
I deleted the Fitbit app and reinstalled it, this has solved my problem- the graphs are back

Best Answer

‎05-08-2025 06:33 - edited ‎05-08-2025 06:34

In response to Sneddoh

‎05-08-2025 06:33 - edited ‎05-08-2025 06:34

Hi @Sneddoh glad to see you back on the forums, @MomsGrand warm welcome to the community. 

I appreciate your messages and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. I will post any updates about this situation.

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some user as explained by @Sneddoh . 

Please remember to:

  • Logout.
  • Uninstall.
  • Reinstall.
  • Login.

Thank you for all the feedback given. I'll be posting here any updates about this situation. 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer