Charge 6 - App notifications not received

[ekangsimo]

Hi, I just got my fitbit charge a week ago. Everything is working fine except for the notifications. I only receive sms and calls notifs, other than that e.g whatsapp, messenger or other notifs possible, unable to receive. I have tried all the trouble shooting i can find online. I contacted support center, since the app notifications in fitbit is empty as seen in the attached photo. They said they were aware of the issue, today there was an update but looks like it did not solve the problem. Can someone enlighten me please

 this ss was before the update

*after the update

I have tried many times to restart, disconnect and connect the devices. all notifications has been allowed and always showing but did not solve the issue. 

Moderator edit: Clarified Subject

[DavidFitbit]

Hi @ekangsimo, welcome to the Fitbit Community! It's great to have you here!

Thank you for the photos and for sharing your experience about the issue you are experiencing with the app notifications you are not receiving.

As you have mentioned,  we’re aware of the issue and are working to identify a resolution as quickly as possible.

In addition, since you've already been in contact with our support team, my best suggestion is to keep the interaction with them as they count with the resources needed to help you further.

I'm sorry for any trouble. I appreciate your patience and we're look forward to getting you back on track.

[Chanduval]

Hi, I have exactly the same issue with my new fitbit charge 6, do we know when this will be resolved?

[LubbyS]

I can only get my notifications to work on my new Charge 6 if I set my iPhone’s language to English US. As you can imagine this affects everything else I use my phone for. You say this is a known issue but as far as I can tell it’s been like this a long time and nothing has been done, ready to send it back