Charge 6 - Battery draining too quickly

[Mikglf]

Battery not holding charge. Dies after 1-3 days. When I bought my Fitbit it would last 5-7. Contacted customer service more than once. Tried everything they said. Ended up with someone telling me, sorry you just have to buy a new one. Warranty only lasts a year. Why would I buy a new one if it’s only going to last a year?

Moderator's action: Clarified subject.

[ManuFitbit]

Welcome to the community forums @Mikglf. 

Thank you for providing the details regarding this difficulty with your Charge 6. 

I am sorry for the inconvenience you have faced during this time using your device.

Please note that Fitbit products are manufactured following strict quality controls to ensure their durability and effectiveness according to the demands of our customers. However, this does not guarantee that in some cases certain features of the trackers will be affected by causes outside the manufacturer.

I want to thank you for taking the time to share this feedback and rest assured that whenever you contact the support team, the advisors will look for the best way to help you.

[ParasG]

It is a software issue. Try and get it updated