Charge 6 Hook & Loop band feel apart

[RadioRick]

I wish to complain that my Charge 6 & Charge 5 Hook & Loop Band (Charcoal) - Small, purchased on June 14, 2024, fabric has began to separate from the underlying material. Is there a way to request a replacement band?

The original band's metal clasp must made my wrist break out in a rash so I need a fabric wrist band.  Thanks!

Moderator Edit: Clarified subject

[Talahthas · Accepted solution]

Welcome to the Fitbit community, @RadioRick!

Sad to see what has happened with your Hook & Loop Band.
In order to get a replacement, I'd suggest contacting the support team fur further assistance:

[RadioRick]

Thanks, Talahthas!  I had missed the seeing the support information and your encouraged me to go back and look harder. I did a chat, and the issue was resolved swiftly and painlessly.

Kindest,

RadioRick

 

[Talahthas]

You're welcome, @RadioRick. Thanks for reporting back.
Glad I could help you.