Charge 6 Hourly Activity won’t sync

[annazb412]

I have a Fitbit charge 6, and my hourly activity won’t sync from the device to the app - I’m missing hours that my charge 6 says I’ve completed.

I’ve troubleshooted via restarting the device, my phone, deleting and redownloading the app, un-pairing and re-pairing the device, changing the hourly activity settings, and it’s still not syncing correctly. Please help!

[RiekoC]

Hello @annazb412 

By any chance, did you look at your steps info in the Fitbit app?

I've had plenty of times when my device says that I completed my hourly step goal. But when I check the app, it shows less than 250 steps for the hour. Now, I check my steps info to confirm that the app shows at least 250 steps for the hour.