Charge 6 Hourly Activity won’t sync

[annazb412]

I have a Fitbit charge 6, and my hourly activity won’t sync from the device to the app - I’m missing hours that my charge 6 says I’ve completed.

I’ve troubleshooted via restarting the device, my phone, deleting and redownloading the app, un-pairing and re-pairing the device, changing the hourly activity settings, and it’s still not syncing correctly. Please help!

[RiekoC]

Hello @annazb412 

By any chance, did you look at your steps info in the Fitbit app?

I've had plenty of times when my device says that I completed my hourly step goal. But when I check the app, it shows less than 250 steps for the hour. Now, I check my steps info to confirm that the app shows at least 250 steps for the hour. 

[p38424]

You mean like this: 

 

Much like the removal of the ability to edit auto-tracked activities, it would be nice to have the ability to edit this stat as well.

[p38424]

That doesn't surprise me since it's apparently not syncing my hourly steps properly thus resulting in the goal not showing as achieved 

[SusanRCincy]

Same with my Inspire3. Syncing seems to be less reliable with every app update!

[Pam2019]

I have the same issue 

[Ridleyshell]

This is an issue for me and it is so frustrating. Did anyone ever get this resolved?

[SusanRCincy]

Nope. And yet, they want you to keep buying the products!

[Ridleyshell]

That’s so annoying! I can’t believe people have had issues for over 7 months and it still hasn’t been resolved.

[BirdieBoy]

Like everyone else, my charge 6 is becoming increasingly unreliable when recording the completion of active hours.  Yesterday, the tracker shows that I completed all 9 hours yet the app gave me credit for 3 -- I had over 20K steps for the day . . .  Today, it's already missed an hour that the tracker recorded as completed.  Yes, I too have hard restarted the tracker, restarted my phone, deleted the app and reinstalled all to no avail.  Even more frustrating - this is a problem that Fitbit has known about for years and yet they fail to produce a fix.  At this point I'm done with Fitbit.  When this charge 6 dies -- they typically last only 24 - 28 months.  I've been using a Fitbit for almost 10 years and my disappointment and frustration with the app is at the breaking point.

Moderator edit: formatting