Charge 6 - Missing data on app

[ElmerJ]

Where are my data from 2021 that was on my Charge 5?  It is not on my Charge 6, which was loaded Sunday April 27th.

Moderator edit: updated subject for clarity

[DavidFitbit]

Hi @ElmerJ, welcome to the Fitbit Community! It's great to have you here!

Let me explain how your Fitbit data is stored.

Syncing is the process that transfers the data your device collects to your Fitbit account. Once your data is on your account you can access them by logging into your account.

According to the description of your issue, it seems you have setup your Charge 6 to a new Fitbit account different from to the one you used to setup your ancient Charge 5.

Is that your case? 

If you want to access these data, i recommend that you setup your Charge 6 to your original Fitbit account.

[ElmerJ]

No, I had to go Google because my Charge 6 would not allow me to just use Fitbit. It has now captured the data from January to April 2021 but not between now and then.

Get Outlook for iOS<>