Charge 6 - Not turning on

[grogers11]

I've had the device plugged in for 24+ hours.  It will not turn on.  The button on the side is also not responding.  Out of ideas on what to try next....

Moderator Edit: Clarified subject

[impalatrace]

I've got the same problem with mine - as of last night!

[grogers11]

Very interesting...you wonder if a software update could be the cause....

[FatimaFitbit]

Hi there @grogers11 and @impalatrace! Welcome to the Fitbit Community! It's great to see you here!

Thank you so much for reporting this situation.

Have you already tried to restart your Charge 6's with the charging cable? 

If not, please try to do the following:

1. Connect your device to the charging cable.
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
Note: If your charger doesn’t have a button, you can instead disconnect your tracker from the charging cable, pause for 1 second, then reconnect it. Repeat 3 times.
3. Wait 10 seconds or until the Fitbit logo appears.
Note: If the device doesn’t restart, wait 15 seconds and try again.

[impalatrace]

That's what I thought as well, as mine was working fine & had plenty of battery charge & then just died completely - but in saying that the last update I did was at least a week ago. I've tried all the recommended fixes & none of them worked (including going through phone help). New replacement is on its way to me.

[impalatrace]

Thanks for suggestions, I tried the above & going through help desk phone calls - nothing worked. Charge 6 is completely dead. Alas new replacement is on its way to me.

[grogers11]

Yes, I tried charging it at least 3 times, it will not power on, nor will the button on the side make a vibration.  I have several fitbits, the charger is working...so that is not the issue.

[Joe369369]

I have the same issues. Who did you contact for a replacement?

[Motheryorkie]

I have not contacted anyone, not sure who to contact, was just going to get
a cheep one that I am not paying monthly for the app
Kim

[RiekoC]

Hello @Joe369369 

Please contact Support (<-- click link) to start the replacement process. Complete the prompts until you get to the option to chat or call.