Charge 6 Powers Off After Unplug

[Fabulousforever]

My Charge 6 (perfectly timed) starting doing this right after my warranty was up. Basically the only way I can get the Charge 6 to power on is to plug it in to the charger and when I unplug it immediately goes black, so I can't use the dang thing. Customer Service was no help basically let's see if your software is up to date and if so, too bad so sad, you can just buy another watch. Like I'd buy another one when they only last 1 year!

Any ideas on what I can do to fix this? If there was a way to dismantle it, I'm pretty handy with that, but would need guidance if it's a hardware problem or software. Is it just a loose connection? It works perfectly fine plugged in. Help please! 

[MaCrisGBFitbit]

Hello @Fabulousforever!  Welcome to the Fitbit Community! It's great to have you here!

Thank you for letting us about your Charge 6 that is turning off when it is unplugged from the charging cable. 

I would like to know exactly what steps you have taken with technical support, this way it will be easier to suggest the next steps. 

In the meantime, it would be a good idea to read the article below and try the steps suggested there:  Why isn't my Fitbit device's battery charging?

[Fabulousforever]

Hello. The steps I've taken are few because I called customer service and they said as I posted to update software (which it was on Thur most current). The battery is full, so that's not an issue with it not charging.

I've tried putting it on the charger and syncing while I pull it off turf charger. I've tried using the screen while pulling off charger. Both it still shuts off the minute disconnected. Battery is at 97% on the watch and also sync says the same. It's not the battery being low. 

[MaCrisGBFitbit]

Hello @Fabulousforever!  Thank you for your answer. 

Would you be so kind as to check the app version you have installed? The latest version is 4.57. Additionally, please let me know the exact make and model of your phone, as well as its OS version. 

Please confirm if you have cleaned the charging pins and the charger as indicated in the article I sent you earlier, and if you have tried to restart your Charge 6.

[Fabulousforever]

I have no updates available for my app on Google play. Tried to attach an image but your site gave me an error message so had to delete. Yes, every single time the unit gets unplugged as I mention it turns off and I have to restart it each time. It gets a charge just fine. Cables and prongs just clean and fine. I recall doing a full reset with the fibit rep that said it wouldn't mess up my profile or settings and whatever we did, I had to readd and redo all my settings. It was big time suck and they were wrong they world delete. 

And I guess I should say on rare occasions the watch will work after unugging but then I'll find at some point in the day it went dead, like when I was sleeping or doing an activity. 

My phone is a galaxy S9 most current OS. There are no more OS updates I get. But I'm confused why everything is being asked about my phone and app and not the watch. The watch is the issue when it unplugs. It makes no sense it'd be something with my phone or the app. Those all work fine. 

 

 

[Fabulousforever]

I managed to get the watch to stay on today but it went from 91% to critical battery in less than 8 hours. What does this mean? 

[MaCrisGBFitbit]

Hi @Fabulousforever! Thank you for your answer!

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, they have the most appropriate resources to help you more thoroughly. 

[RiekoC]

Hello @Fabulousforever 

Although I'm not sure that this will work in your case, a user tried an unorthodox method that restored their Charge 5. They exposed their device to freezer temps. This thread (<-- click) describes what they did. This has worked for some, but not all users who tried this method. Still, it might be worth a try.