Charge 6 - Screen went black

[Wylie51]

Hi my Fitbit 6 was working now the screen went black. Tried everything still no luck. Any suggestions besides getting a new phone 

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Sorry I meant a watch in my previous text not phone 

Moderator Edit: Clarified subject

[Amy11Fitbit]

Hi @Wylie51, Welcome on board to our community forums.

Thank you for letting me know about the issue with your charge 6 screen. I'd be happy to help!

Please connect your device to the charger and check if it vibrates or shows a green light. Additionally, please let me know what steps you have already taken to try to fix it.

[Wylie51]

Thanks for getting back to me. We tried holding the charger 3 times 30 seconds apart. No green light it did vibrate but then it didn't make any sounds. We also tried changing the clock.

[Amy11Fitbit]

Hi @Wylie51, It’s nice to see you again.

Thank you for sharing the troubleshooting steps you've already taken and for detailing how you restarted your Charge 6. I'm happy to help you with some additional steps!

Please check out other restart methods here. I also recommend cleaning your device by following the instructions in this article.

[Rich_Laue]

About a year ago, there was a rash of Charge 6 screens going dark. I gave up trying to revive mine. 

[Wylie51]

I also gave up. Got a new watch.

[RaleighRider]

curious, did you get another fitbit? same model? different brand? Im having the same problem, with the additional issue it started freaking to jumping back and forth , battery charged 74% then 4% repeatedly.