Charge 6 battery hit zero

[NuttyTJ]

My battery went to zero and it doesn’t seem to take a charge now. It’s been like 8 hours and nothing.  Need advice. It’s only 4 months old. A charge 6. 

Moderator edit: clarified subject.

[Talahthas · Accepted solution]

Welcome to the Fitbit community, @NuttyTJ!

Sad to hear that you're having an issue charging your device.
As a first attempt to hopefully get things fixed, please have a closer look here for troubleshooting:

Why isn't my Fitbit device's battery charging? 

I'll keep my fingers crossed.

[NuttyTJ]

I CONTACTED A REP AND MY BATTERY WAS DEAD IN THE WATER...WOULD NOT ACCEPT A CHARGE.  MY CHARGER WORKED WITH MY HUSBANDS FITBIT SO IT WAS DEFINITELY THE DEVICE ITSELF. THEY ARE SENDING ME A REPLACEMENT ONE. SO ALL IS WELL.

THANKS

[Talahthas]

Thanks for reporting back, @NuttyTJ.
Enjoy your new device.

[ManuFitbit]

Good to see you participating in the community @NuttyTJ.

Thank you for sharing the inquiry regarding your Charge 6. 

I'm glad to know that you managed get in contact with Support and receive help. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Thanks for helping @Talahthas 

[Iqbalsbarqi]

I am done with my Charge 6. It is less than a year. Same problem, Now the battery won't get charged, no matter what I do. I bought it in Australia, but I am Indonesian. To claim a warranty is super complicated. I would never buy google products ever again.