Well, after a good run of almost 8 months, which by comparison to my experience with the charge 5, is truly impressive, my charge 6 has packed up. It had been completely rock solid until last week, not a single glitch, the battery would last at least 8 days, and never once needed a reset. So a few days ago I noticed it was unresponsive but thought, maybe I forgot to charge it, so I plugged it in and it woke but rebooted a few times which was also odd. I left it to get a full charge then it seemed fine again but 2 days later it was unresponsive again. This time when I knew something was wrong because I had just fully charged it and when I plugged it in, it would not turn on, instead, it was just vibrating every few seconds. Tried to reset but no luck, still the same vibration every few seconds as if it was trying to start but couldn't. Contacted support, the troubleshooting was a bit odd as even after explaining everything I was still asked to plug it in and try resetting, then asked to change the clock face which of course was not possible because the device could not be connected to. I have been offered a replacement or refund, both require me to send the faulty unit back.
I'm a bit disillusioned with Fitbit, from all the products I've owned over the past 10 years (for context, I had 5 charge 5 units, 1 was purchased and 4 replacements because they kept failing), none have lasted more than 8 months (apart from a charge 2 which is still working, that was the 3rd replacement device). What is going on? Is it me? Am I wearing it wrong? I can't put it down to bad luck, I don't have such problems like this with any other product I own. Why is the reliability of the charge line of products so bad?
I will probably take the replacement because I don't know of any other product that suits my needs as well but at this point, I consider every purchase from Fitbit a device subscription because I will need to buy a new one once the warranty if over.
