Charge 6 blank screen

[Subhend]

Recently I have buy Fitbit charge 6 2 months ago and it was working very nicely, but afternoon it showing black screen not turning on. I have tried 3 time holding the button. But it doesn’t work. Please help. 

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Subhend. Welcome to the community forums. 

Thank you for sharing the information about the Charge 6. Sorry that your device is having this issue.

I would ask that you try syncing your tracker with the Fitbit app.

Also, please change the clock face as instructed here: How do I change the clock face on my Fitbit device?

If your device still cannot turn on the screen, restart as instructed below:

Swipe down from the clock screen to find the Settings app. Open the Settings app, restart device > restart.

If your device is not responding:

Plug your device into the charging cable. For instructions, see How do I charge my Fitbit device? Press the button on the flat end of the charger three times, pausing for 1 second between each press. Then, wait 10 seconds or for the Fitbit logo to appear.

[Subhend]

Plug your device into the charging cable. For instructions, see How do I charge my Fitbit device? Press the button on the flat end of the charger three times, pausing for 1 second between each press. Then, wait 10 seconds or for the Fitbit logo to appear.

I have try the above method but still don’t turn on the device, when ever I put it in to the charger it vibrates only, the screen stays black only.

[Ninjam]

I have the same issue with my Charge 6. I have tried the button press routine, and the logo appears briefly after about 10 seconds, then it goes black again. I cannot check battery charge level or anything else. 

[RiekoC]

Hello @Ninjam 

Since you've tried the recommended troubleshooting without success, the next step would be to contact Support (<-- click link). Complete the prompts until you get to the option to chat or call.