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Charge 6 can't change clock face

‎11-25-2025 19:46 - last edited on ‎11-26-2025 06:30 by Fitbit Moderator

‎11-25-2025 19:46 - last edited on ‎11-26-2025 06:30 by Fitbit Moderator

Hi,

I have been trying to change the watch face in my fitbit charge 6 but unable to do so since last 1 month. I tried changing the internet connection, uninstalled app and reconnected watch, restarted watch and pairing, checked all internet connections related settings, no vpn on the phone.

What ahould i do to get the watch faces chage screen again for my watch? Below is the screenshot what i get when i click on watch faces in app

 

Moderator edit: updated subject for clarity

 

1000055215.jpg

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‎11-25-2025 20:55 - edited ‎11-25-2025 20:55

‎11-25-2025 20:55 - edited ‎11-25-2025 20:55

Hi there, @Optimuspri87. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post and the steps performed so far! 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

I've moved your post to the Fitbit App Gallery board for organization purposes.

Best Answer